Digital Products
All digital products sold by The Scented Studio, including PDF guides, planners, worksheets, templates and downloadable resources, are non-refundable.
By purchasing a digital product, you expressly consent to immediate access to the digital content and acknowledge that you lose your statutory right to cancel once the download or access has begun.
If a file is faulty, corrupted or inaccessible, we will provide a replacement copy.
For any enquiries, please contact us via hello@thescentedstudio.co.uk, or via our contact form on our website. We experience a high volume of messages on our social media accounts so therefore, cannot guarantee these will be seen or actioned. We try our hardest to answer emails as quickly as we can but do ask that you allow 2 working days for a response before chasing.
Order Processing
Please allow 5 working days for your order to be processed. We are a small independent business and it can take us some time to dispatch all our orders. Occasionally during holidays, especially the Christmas period, we may experience delays in processing orders. We use Evri for parcels or Royal Mail 48 hour postage for letterbox wax items
Terms of Service
Overview
It is your duty to read, understand and accept our Terms and Conditions before you purchase, as you enrol in a binding contract once the order is confirmed. We may change our terms and conditions without notice to you. Changes will apply to any subsequent orders received. Once your order has been confirmed, we will not be able to make any changes.
We are careful to ensure that the descriptions and specifications of our goods are correct when they are posted on our website. However, while the colour reproduction of the goods on our website is a close representation, we cannot accept any responsibility for any variation in colour caused by browser software or the computer system used by you.
All orders made are subject to availability. We will try our best to keep all stock levels at the same level to what is publicised on the site, but we are not held responsible if an ordered item is no longer available. We will email you confirmation of this rejected order.
Payments
All payments are received securely via PAYPAL. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to, or does not for any reason authorise payment, then you will be notified of this immediately at the time of order.
We do not take responsibility if your credit/debit card is used fraudulently as a direct result of being used to buy from our website.
Klarna
In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:
Pay in 3
Pay Later
Klarna's Pay in 3 / Pay in 30 days are unregulated credit agreements. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+, UK residents only. Subject to status. T&Cs and late fees apply.
Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.
While we have taken all reasonable steps to ensure an efficient service, it does not guarantee that the use of this website will be interruption or error free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto your computer.
This website is operated by The Scented Studio. Throughout the site, the terms “we”, “us” and “our” refer to The Scented Studio.
The Scented Studio offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced here in and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Webador. They provide us with an online e-commerce platform that allows us to sell our products and services to you.
For more detail, please review our Delivery & Returns
Personal Information
Your submission of personal information through the store is governed by our Privacy Policy
1. What is Clearpay?
Clearpay is a payment service that lends customers a fixed amount of credit to make purchases instantly and then pay for them in 4 automatic instalments, made every 2 weeks, without any interest (late fees apply). Please use Clearpay responsibly.
The service is provided by Clearpay Finance Ltd. Clearpay Plans are deemed authorised and regulated by the Financial Conduct Authority for the purposes of the Temporary Permission regime for Regulated Deferred Payment Credit. Details of the Temporary Permission regime, which allows firms to carry on deferred payment credit activities while seeking full authorisation, are available on the Financial Conduct Authority’s website.
2. How do I use Clearpay?
To shop online, simply visit The Scented Studio and check out as normal. At checkout, select Clearpay as your payment method. You’ll be directed to Clearpay to log in or create an account and provide your payment details (Visa or Mastercard).
If you’ve used Clearpay before, just log in to complete your order.
Just shop on The Scented Studio and check out as normal. At checkout, choose Clearpay as your payment method. You’ll be directed to Clearpay to log in or create an account and provide your payment details (Visa or Mastercard).
If you’ve used Clearpay before,
simply log in to complete your order.
3. Where can I use Clearpay?
Take a look at the Clearpay Shop Directory to check out our amazing partners where you can use Clearpay.
4. Who can use Clearpay?
Clearpay is only available to permanent UK residents aged 18+ (excluding Channel Islands) with a UK billing address.
Customers with international billing addresses will not be able to use Clearpay or create a Clearpay account. Other eligibility criteria apply, including creditworthiness and affordability assessments. See Clearpay Terms of Service for further details.
5. How does the Clearpay payment schedule work?
Clearpay will split the total value of your order into 4 instalments payable every fortnight. The exact amounts and dates will be displayed for you to agree to before you confirm your purchase.
If you would like to make additional unscheduled payments before they are due, you may log into your Clearpay account to make your payments early. Clearpay will then adjust the amount owed accordingly.
You can log in to your Clearpay account anytime to view your payment schedule or make a payment before the next due date.
6. What if I can't pay a Clearpay instalment?
If you cannot make a payment, please contact Clearpay.
As soon as you miss a payment, Clearpay will immediately stop you from making any further purchases with Clearpay.
Clearpay will give you until 11pm on the following day to make your repayment and then you will incur a late fee if you are still not able to make the payment by then. This will be an initial £6 and a further fee of £6 if the missed payment is not made within 7 days. If your order is less than £24, the total late fee will be £6. If your order is £24 or over, total late fees will not exceed 25% of the total order or £24, whichever is less.
Late payments may affect future spending limits. We may also report your late payment data to credit reference agencies. This could have a negative impact on your credit file, and could make it harder to obtain credit in future.
Clearpay debt may be passed to a debt collection agency and this may affect your ability to use Clearpay in future. We encourage you to use Clearpay responsibly. Please see Clearpay Terms of Service for further details.
7. When will my items be delivered if I use Clearpay?
Clearpay orders are delivered within our standard delivery timeframes like any order from The Scented Studio
8. Is there a limit to how much I can spend on a single Clearpay transaction?
Yes, your order value including shipping must be between [Merchant Minimum Order] and £1500 to use Clearpay. Your maximum order value may be lower depending on factors such as being a new customer or your payment history.
9. Can I use another form of payment with Clearpay?
Yes, you may also use a gift card, cash, or a promotional code with Clearpay to pay for your purchase.
10. How do I return or exchange an item purchased with Clearpay?
Clearpay purchases follow the retailer's standard return policy for both instore and online transactions. Check with the retailer's return policy to make sure your purchase is eligible for return.
Please note, refunds for Clearpay purchases will be refunded from The Scented Studio to Clearpay. We cannot provide an exchange or cash refund.
When the refund is processed, any upcoming payments you have to Clearpay will be cancelled and any payments you have already made will be refunded back to the card you paid with. Please note that until the merchant has confirmed the receipt of any return goods, you will be liable to continue to make your payments to Clearpay.
You can view the details by logging in to your Clearpay account. For more information on refunds, please visit Clearpay's FAQ page.
Please note, refunds for Clearpay purchases will be refunded from The Scented Studio to Clearpay. We cannot provide an exchange or cash refund.
When the refund is processed, any upcoming payments you have to Clearpay will be cancelled and any payments you have already made will be refunded back to the card you paid with. Please note that until the merchant has confirmed the receipt of any return goods, you will be liable to continue to make your payments to Clearpay.
You can view the details by logging in to your Clearpay account. For more information on refunds, please visit Clearpay's FAQ page.
Items purchased with Clearpay follow our standard return process.
Please note, refunds for Clearpay purchases will be refunded from The Scented Studio to Clearpay. We cannot provide an exchange or cash refund.
When the refund is processed, any upcoming payments you have to Clearpay will be cancelled and any payments you have already made will be refunded back to the card you paid with. Please note that until the merchant has confirmed the receipt of any return goods, you will be liable to continue to make your payments to Clearpay.
You can view the details by logging in to your Clearpay account.
11. Where can I find out more about Clearpay?
Visit the Clearpay website for a comprehensive list of FAQs, Clearpay Terms of Service, and Privacy Policy.
Medical & Sharps Products – Terms of Sale
By purchasing syringes, needles, or other sharps products from our website, you agree to the following conditions:
1. Age Restriction – These products are sold strictly to customers aged 18 years or over. By completing your purchase, you confirm you meet this requirement.
2. Intended Use – All syringes are supplied empty and are intended for medical/professional use only. They are not pre-filled with medication.
3. Single-Use Products – Syringes and needles are single-use only. They must not be reused under any circumstances.
4. Customer Responsibility – It is the customer’s responsibility to:
Ensure safe and appropriate use of these products
Store them securely and out of reach of children
Arrange safe and legal disposal of sharps waste
5. No Liability – We accept no liability for misuse of syringes, needles, or sharps products once supplied. Customers are expected to follow all relevant medical advice, guidelines, and local disposal regulations.